Professional Development Course – BSDI

Problem-Solving and Decision-Making Skills Course


The Problem-Solving and Decision-Making Skills Course equips participants with the essential competencies to effectively identify, analyze, and resolve complex problems while making sound decisions. In today’s dynamic business environment, individuals who possess strong problem-solving and decision-making abilities are invaluable assets to organizations. This course provides participants with practical frameworks, tools, and strategies to tackle challenges systematically, make informed decisions, and drive successful outcomes.

Course Contents:

  1. Understanding Problem-Solving and Decision-Making: Definitions, Concepts, and Importance
  2. Problem Identification and Definition: Recognizing Issues, Defining Problem Statements, and Setting Clear Objectives
  3. Root Cause Analysis: Exploring Techniques such as 5 Whys, Fishbone Diagrams, and Pareto Analysis to Identify Root Causes
  4. Problem Analysis and Data Gathering: Collecting Relevant Information, Analyzing Data, and Formulating Hypotheses
  5. Decision-Making Models: Introducing Rational Decision-Making, Bounded Rationality, and Intuitive Decision-Making Models
  6. Evaluating Alternatives: Assessing Pros and Cons, Weighing Criteria, and Applying Decision-Making Tools such as Decision Trees and Grid Analysis
  7. Risk Assessment and Mitigation: Identifying Risks, Assessing Impact, and Developing Risk Mitigation Strategies
  8. Creative Problem-Solving Techniques: Leveraging Brainstorming, Mind Mapping, and Lateral Thinking to Generate Innovative Solutions
  9. Decision Implementation and Monitoring: Developing Action Plans, Allocating Resources, and Monitoring Progress
  10. Ethical Decision-Making: Considering Ethical Implications, Values, and Stakeholder Perspectives in Decision-Making
  11. Group Decision-Making: Facilitating Group Discussions, Building Consensus, and Managing Group Dynamics
  12. Critical Thinking and Analytical Skills: Enhancing Logical Reasoning, Critical Analysis, and Problem-Solving Agility
  13. Decision Communication: Articulating Decisions Effectively, Managing Stakeholder Expectations, and Addressing Resistance
  14. Overcoming Decision-Making Biases: Recognizing Cognitive Biases, Anchoring Effects, and Confirmation Bias in Decision-Making
  15. Continuous Improvement: Reflecting on Decision Outcomes, Learning from Failures, and Iterating Problem-Solving Processes

Career Prospects:

The Problem-Solving and Decision-Making Skills Course prepares participants for roles requiring analytical thinking, problem-solving acumen, and decision-making expertise across various industries. Career prospects include:

– Business Analyst

– Project Manager

– Operations Manager

– Management Consultant

– Financial Analyst

– Supply Chain Manager

– Quality Assurance Manager

– Product Manager

Job Roles:

Participants will develop competencies in problem identification, root cause analysis, data-driven decision-making, risk assessment, critical thinking, and communication. Job roles may involve leading problem-solving initiatives, managing projects, analyzing business performance, optimizing processes, and driving organizational change.

Training Methodology:

The Problem-Solving and Decision-Making Skills Course utilizes a blend of interactive lectures, case studies, role-playing exercises, group discussions, and simulations. Participants will engage in hands-on problem-solving activities, decision-making scenarios, and real-world case analyses to apply theoretical concepts in practical contexts. The course emphasizes active participation, collaborative learning, and application-oriented exercises to enhance problem-solving and decision-making capabilities.


The Problem-Solving and Decision-Making Skills Course is designed to be completed within a duration of 16 hours, typically delivered over multiple sessions or modules. The condensed format allows participants to delve into key concepts, practice problem-solving techniques, and apply decision-making frameworks efficiently. The duration enables comprehensive coverage of essential topics and opportunities for hands-on experimentation and skill development.

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Duration: 16 Hours
Level: Beginner