Course ID : 27
Created By : BSDI
Mr. Hasan is a researcher, author and practitioner of SOFT SKILLS since 2000 and in its implication, he has already received intensive training from TAFE, Australia, Stockholm University, Sweden and Tongi University, China. He is very much known as the enthusiastic and dynamic Trainer and speaker on a wide variety of topics related to ICT, Entrepreneurship and employability Skills. To know more about him please visit http://kmhasanripon.info
There are lot of pressures for the executives specially those who works in the front desk and other customer handling services. All the phone lines are ringing, important notice is coming from inside office staffs and coworkers are asking questions and making requests. Suddenly customer comes and asking services poor putting complaints. In the above circumstances, many front desk officers’ other staffs fail which directly affects the customer services. How the front staffs can perform and ensure smart operation. This training will help them to manage the simultaneous operation, developing smart approaches and how they can ensure effective customer services.