Front Office Management

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What Will I Learn?

  • The Basics of Accounting — linking the accounting equation to business applications
  • The Accounting Cycle — documenting and tracking business transactions and understanding how those transactions are reflected on financial statements
  • The Balance Sheet — understanding its managerial objectives and usage
  • The Income Statement — how to define revenue and expen se and effectively use income statement ratios to evaluate profit and loss
  • The Statement of Cash Flow — an understanding of cash flow and non -cash expenses, and the differences between cash and profit levels
  • Cost Accounting — why it is necessary and how to use it as a management tool
  • Fixed Assets — what they are and how to evaluate and account for them
  • Budgeting — the basic budgeting process, cost/price/volume relationships and how they impact the bottom line, break -even analysis, and more.


  • Basic Computer Knowledge
  • Basic Internet browsing Knowledge

Training Overview & Outline

01 (Introduction to the Hospitality Industry)
02 (Definition of the term “Hotel” and the Classification of the Hotel)
03 (Definition of job specification and job description. )
04 (Detail job description of Front Office Personnel)
05 (Coordination between Front Office with other Departments)
06 (Attributes of front Office Personnel)
07 (Linen Room)
08 (Lay out and explanation of different sub departments of front Office)
09 (Different Forms and Formats of Front Office Department)
10 (Abbreviation of Hotel Terminology)
11 (Required Telephone Manners of Front Office Personnel)
12 (Reservation Procedures)
13 (Overview of Front Office Software)

Would you like to take this course?

Dial +88 01713493243

Includes :

  • On-Demand Video
  • Training Materials ( Hard & Soft Copies )
  • Free Follow-up Training
  • Expert Training Resources

Is this course Helpful?

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