Excellent Customer Service

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What Will Idd Learn?

  • Make REAL web applications using cutting-edge technologies
  • Create a blog application from scratch using Express, MongoDB, and Semantic UI
  • Write your own browser-based game
  • Continue to learn and grow as a developer, long after the course ends
  • Create a complicated yelp-like application from scratch
  • Create static HTML and CSS portfolio sites and landing pages

Objectives

This programme aims to equip participants with the necessary customer service skills that are relevant to their employees. Participants will go through role plays, simulation exercises and conduct self-reflection on their customer service skills.

Who Is This For

  • Customer Service Representatives
  • Technical support staff
  • Helpdesk staff, operators and receptionists
  • Administrative assistants
  • Everyone in a customer focused organization

COURSE OUTLINE

  • Understanding the impact of Customer Service
  • Customer Service Generalities
  • Customer expectations
  • CS in an Attitude, not a Department
  • The 6 steps of excellent CS
  • Listening skills
  • Would you like to take this course?

    Dial +88 01713493243

    Includes :

    • On-Demand Video
    • Training Materials ( Hard & Soft Copies )
    • Free Follow-up Training
    • Expert Training Resources

    Is this course Helpful?

    Please let us know we can customize this course as per your Need for any group / organization