Customer Service Management

INSTRUCTOR

K M Hasan Ripon

Mr. Hasan is a researcher, author and practitioner of SOFT SKILLS since 2000 and in its implication, he has already received intensive training from TAFE, Australia, Stockholm University, Sweden and Tongi University, China. He is very much known as the enthusiastic and dynamic Trainer and speaker on a wide variety of topics related to ICT, Entrepreneurship and employability Skills. To know more about him please visit http://kmhasanripon.info

LEARNING OBJECTIVES:

Customer service is the support usually offered to customers — both before and after they buy and use the products or services — that helps them have an easy and enjoyable experience with the organization. Offering amazing customer service is important if we want to retain customers and grow our business.  

WORKSHOP CONTENTS

• Establishing a foundation
• Engaging with customer
• Building a strong approach
• Defining outstanding service
• Evaluating service quality
• Asking with Great Questions
• Identifying obstacles and how to handle
• Optimizing Service Delivery
• The Team
• Problem Solving Tools
• Hard Skills & Soft Skills for Customer Service

Necessary Key Facts

• Course Type: Physical ClassRoom based with situational activities
• Who should Attend: Anyone who wishes to improve his or her Workplace Soft skills.
• Duration: 1 Day (8 Hours per day)
• Training Methodology:
  • Question Based Learning Methods
  • Participatory Approach
  • Relevant Games, Ice Breaking and energizers
  • Handouts, PowerPoint Presentation, Videos and Role Plays
  • Natural Language (Both English and Bangla)
  • Certificate for each participant