Conflict Management

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What Will Idd Learn?

  • Make REAL web applications using cutting-edge technologies
  • Create a blog application from scratch using Express, MongoDB, and Semantic UI
  • Write your own browser-based game
  • Continue to learn and grow as a developer, long after the course ends
  • Create a complicated yelp-like application from scratch
  • Create static HTML and CSS portfolio sites and landing pages

Benefits

  • Recognize the signs of conflict and the impact on individuals, groups and the organization
  • Increase acceptance of ideas and ensure involvement from others to avoid conflict
  • Increase acceptance of ideas and ensure involvement from others to avoid conflict
  • Increase confidence in making suggestions for conflict improvement
  • Contribute to an open, collaborative work environment
  • Contribute ideas to meeting organizational goals

Description

DAY 1

Understanding conflict as a process –
  • The causes, process and consequences of a conflict
  • Conflict Stages, Types, Centroid – Precautions & prescriptions
  • Symptoms of conflicts – Before, During & After
  • Detecting & Arresting potential conflict
  • Personal/interpersonal and inter-departmental conflicts in organizations - Common conflicts work
  • Functional and dysfunctional conflicts
  • Outcomes - win/win, win/lose, lose/win and lose/lose
  • Recognising Actual and False Conflicts
  • Discovering the common root cause for most human conflict
Influencing Strategies for Conflict Resolution
  • Collaborating - Synthesising
  • Avoiding
  • Accommodating - Pleasing
  • Competing - Monopolising
  • Compromising
  • Appealing to others’ reason, emotions, values and beliefs - Enhancing trust
  • Influencing & Manipulation
  • Power sources of influence
  • Critical Thinking, Authentic Evidence & Negotiation Skills
  • The Human Touch Skills
  • Pitfalls & challenges
  • Key skills for effective influencing

DAY 2

  • The Process of Influence
  • The Impact of Influence
  • Influence & Rapport building
  • Conflict Management Process
  • Conflict Handling Styles
  • Clarity of objectives & Interests
  • Systematic process towards objectives
  • Why influence – how it resolves conflict
  • Prepare influence strategies –
  • Reading external behaviour
  • Reading internal psychological state
  • Determining influence strategies
  • “Bad Com” to “Good Com”
  • 2P Communication Model
  • Handling objections & resistance
  • Demonstrating composure, focus & confidence
  • Flexible & Adaptable Influencer Motivate and empower others to action –
  • Problem Solving and Morale Enhancement Coaching
  • Boosting the self-confidence and congruence level
  • Conflict containment, correction & prevention
  • Building & maintaining an open & collaborative work environment
  • Being part of the ACHIEVERS of organizational goals

Would you like to take this course?

Dial +88 01713493243

Includes :

  • On-Demand Video
  • Training Materials ( Hard & Soft Copies )
  • Free Follow-up Training
  • Expert Training Resources

Is this course Helpful?

Please let us know we can customize this course as per your Need for any group / organization